Privacy Policy — Moatigo

Moatigo is based in Israel.

Contact: info@moatigo.com

For privacy-related requests (access, deletion, correction), please email info@moatigo.com with "Privacy Request" in the subject line.

This Privacy Policy applies to:

• Visitors to www.moatigo.com
• Users who create an account and use Moatigo features
• People who contact us by email or through the Service

This policy does not apply to third-party websites or services that may be linked from our Service.

We use information to:

• Provide and operate the Service (create accounts, authenticate users, maintain sessions)
• Send notifications and service communications (account notices, product notifications, important updates)
• Provide customer support and respond to inquiries
• Improve and maintain the Service (analytics, debugging, performance optimization)
• Protect the Service (fraud prevention, abuse detection, security monitoring)
• Comply with legal obligations and enforce our terms

We use an internal CRM within Moatigo to manage user communications and service operations (e.g., support, notifications, and operational workflows).

We may send emails for:

• Service notifications (important account/product messages)
• Optional marketing emails (if you opt in where required)

You can unsubscribe from marketing emails using the link in those emails. Service/transactional messages (e.g., account/security notices) may still be sent when necessary.

We use cookies and similar technologies (e.g., pixels, SDKs) to:

• Keep the Service functioning (sessions, security)
• Remember preferences
• Measure usage and performance (analytics page tracking)
• Support marketing measurement (e.g., Meta campaign measurement), subject to your settings and applicable law

Your choices

• You can manage cookies in your browser settings (block/delete cookies).
• If a cookie consent banner is presented (especially in the EU/EEA/UK), you can manage optional cookies there.
• Disabling cookies may limit some functionality.

We may advertise Moatigo using Meta. This may involve measuring the effectiveness of campaigns (e.g., conversions, aggregated analytics). Where required by law, we will obtain consent before using optional marketing cookies/trackers.

We do not sell personal information.

We do not sell personal data.

We may share information with:

• Service providers that help us operate the Service (hosting, analytics, email delivery infrastructure if used, security tools). They are authorized to process data only as needed to provide services to us.
• Legal and safety reasons if required by law, court order, or to protect rights, safety, and security.
• Business transfers in case of merger, acquisition, or sale of assets (with appropriate protections).

Moatigo operates globally. Your information may be processed in countries different from where you live.

Hosting: We host our systems via GoDaddy in the United States.

If you are in the EU/EEA/UK, your data may be transferred outside your country, and we will use appropriate safeguards where required.

We keep personal data only as long as needed for the purposes described in this Privacy Policy.

Retention period: Moatigo retains personal data for up to seven (7) years and/or as long as an account relationship or user activity exists, whichever is longer, unless a different period is required by applicable law.

After the retention period, data will be deleted or anonymized, unless continued retention is necessary for:

• legal compliance (tax/accounting obligations),
• security and fraud prevention,
• dispute resolution and enforcement of agreements.

Backups: Some data may remain in encrypted backups for a limited period until backups rotate.

If you are located in the EEA/UK, we process personal data under these legal bases (as applicable):

• Contract: to provide the Service you request
• Legitimate interests: to maintain, secure, and improve the Service, prevent fraud, understand usage, and communicate service-related messages
• Consent: where required (e.g., certain cookies/marketing emails depending on local law)
• Legal obligation: when required by law

We use reasonable technical and organizational measures designed to protect personal data. However, no system is perfectly secure, and we cannot guarantee absolute security.

Moatigo is intended for users 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided data, contact info@moatigo.com and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will update the "Last updated" date and may provide additional notice for material changes.

For any privacy questions or requests: info@moatigo.com